https://rachellecaparroso.com/about daily 0.75 2020-10-20 https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5a5954b74192024b3f5ed1f4/1515803841394/About+Me+Pic+Collage.jpg About https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5d71261812060b0001d0e8c0/1567696438529/About+Me+Text.jpg About https://static1.squarespace.com/static/590898a03e00be8692e191c5/5ac24df5352f5337a089a06d/5ac24df52b6a28a9264185a2/1522684104756/Screen+Shot+2018-04-02+at+11.24.44+AM.png About - Designing ECommerce Websites by Matt Isherwood https://static1.squarespace.com/static/590898a03e00be8692e191c5/5ac24df5352f5337a089a06d/5ac24df570a6ad85f4ede154/1522684060122/Screen+Shot+2018-04-02+at+11.15.17+AM.png About - Can't Wake Up by Shakey Graves https://rachellecaparroso.com/home daily 1.0 2020-03-28 https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5e7e5c74554fd6780a735462/1585339547162/Client+List.jpg Home https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5a7227a653450a0f69a9e333/1517430696564/IMG_1652.JPG Home https://rachellecaparroso.com/petpals daily 0.75 2018-09-04 https://static1.squarespace.com/static/590898a03e00be8692e191c5/590fe7b220099e49cdcff53f/590fe7ebf5e2314103427356/1494214728945/Text+Styles.png PetPals - Typography https://static1.squarespace.com/static/590898a03e00be8692e191c5/590fe7b220099e49cdcff53f/590fe7c72994cac296d9ce80/1494214694873/Color+Palette+Copy.png PetPals - Color https://static1.squarespace.com/static/590898a03e00be8692e191c5/5911d95c3a0411f8aed6fc10/59442dd4e110eb2e1799a2fb/1497640409186/MacBook+PetPals.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/5910c6ed9de4bb22db45b2eb/5910c7151e5b6ca37f0794c6/1494304919653/Screen+Shot+2017-05-07+at+10.58.32+PM.png PetPals - "The Browser" Profile Considered - A user who didn't take the test and chose to browse dogs or cats - Originally, the user would not see a match percentage and only the personality characteristics - Added "Am I compatible with Roscoe?" to engage user in taking the compatibility test https://static1.squarespace.com/static/590898a03e00be8692e191c5/5910c6ed9de4bb22db45b2eb/5910c6ef1e5b6ca37f0791bb/1494304913495/Pet+page+Copy.png PetPals - Adoption Application Removed - Users wanted to meet their potential "Pet Pal" - Changed the call-to-action on the pet profile page to "Meet Roscoe" https://static1.squarespace.com/static/590898a03e00be8692e191c5/5910c6ed9de4bb22db45b2eb/5910c6eed1758ed2aedda621/1494304904371/MatchMe+Front+Page+Copy.png PetPals - The Copy Changed "MatchMe Survey" / "Help Me Choose" - Changed to align to user thoughts & language - Build user trust - Reinforce consistency with other call-to-actions (e.g. "Meet Me" / "Meet Roscoe") https://static1.squarespace.com/static/590898a03e00be8692e191c5/5910c6ed9de4bb22db45b2eb/5910c6edebbd1a1c713edcaf/1494304929308/Home+Copy.png PetPals - Call-to-Action Button Centered - Attract more users to the compatibility test - Eliminate user confusion on having separate compatibility tests for dog seekers and cat seekers. https://static1.squarespace.com/static/590898a03e00be8692e191c5/59114fa61b10e326487323b0/59114fc186e6c0368e08f910/1494306787069/Shelter+Info+Page.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/59114fa61b10e326487323b0/59114fbf3a0411dd50c59be0/1494306787000/Pet+Page.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/59114fa61b10e326487323b0/59114fbd17bffce40d7667e0/1494306786992/Filter+Page.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/59114fa61b10e326487323b0/59114fbda5790a0b1b6b4de3/1494306787008/Browse+Dogs+Page.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/59114fa61b10e326487323b0/59114faa15d5dbec634af99a/1494306787021/MatchMe+Question+2.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/59114fa61b10e326487323b0/59114faa15cf7de1741f1272/1494306787006/MatchMe+Question+1.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/59114fa61b10e326487323b0/59114fa7197aea6a0b80b802/1494306786997/MatchMe+Front+Page.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/59114fa61b10e326487323b0/59114fa63e00bef640fcf11a/1494306731494/Home.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/591218dd15d5db7bac3bda3a/591219dd8419c2a1f46db455/1494358578275/Browse+Dogs+Page+Redlines+%28Fonts+%26+Colors%29.png PetPals - Redlines: Font & Colors https://static1.squarespace.com/static/590898a03e00be8692e191c5/591218dd15d5db7bac3bda3a/591218de29687f2d7ae43480/1494358551561/Browse+Dogs+Page+Redlines.png PetPals - Redlines: Size & Spacing https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b6d8ed482e95c819c2d85/5910e60329687ff6d0505f9f/1494279707684/Infographic.jpg PetPals - Key Survey Results https://static1.squarespace.com/static/590898a03e00be8692e191c5/591231a61b631b4f196f3530/591231a83a0411116f068306/1494366726888/IMG_2155.JPG PetPals - Sprint 1 Retrospective https://static1.squarespace.com/static/590898a03e00be8692e191c5/5909f073b8a79bfa4f974fb8/5909f25d4402438ad1aa09d2/1494125709883/Screen+Shot+2017-05-03+at+10.07.38+AM.png PetPals - PawsLikeMe.com "I recommended your website to a friend today who is anxious to get matched to her new dog!! Loki has worked out even better than we could have imagined. He and Java are attached at the hip, so Java is not lonely anymore while we're at work. We were pretty set on another Rottweiler when we started our search, but your site pointed us in the right direction ... we are now firm believers in matching to the right personality first and foremost." https://static1.squarespace.com/static/590898a03e00be8692e191c5/5909f073b8a79bfa4f974fb8/5909f0d6f5e23118776f3fbd/1493865391391/Screen+Shot+2017-05-03+at+10.01.09+AM.png PetPals - WeRescue "Easy to filter by location, size, breed, activity level, etc...Very intuitive and fun to use app!" https://static1.squarespace.com/static/590898a03e00be8692e191c5/5909f073b8a79bfa4f974fb8/5909f0731e5b6ce0876743d8/1494125717059/Screenshot_20170327-162741.png PetPals - Petfinder Mobile "Why not have required fields a shelter should fill out? For ex: spayed/neutered; age; breed; likes cats/dogs/other animals; If so, which ones?; does well with children?; Any age restrictions on children?; house trained/crate trained; fee; rescue name, address, phone number, email; etc... Then allow a blurb on the animal. This would allow the pertinent information to show first then allow the rescue a chance to share a bit of the animal's personality." https://static1.squarespace.com/static/590898a03e00be8692e191c5/590f49082994cac296d22f75/5911232386e6c0368e06d59a/1494295332351/PetPals.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b8c7a197aeaa9ee0f22e9/590b8c7ccd0f68a6e0ea6659/1493929086758/Wires+Part+4.png PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b8c7a197aeaa9ee0f22e9/590b8c7c1e5b6c1f20c50ef6/1493929087367/Wires+Part+1.png PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b8c7a197aeaa9ee0f22e9/590b8c7b6b8f5b614794555d/1493929085690/Wires+Part+3.png PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b8c7a197aeaa9ee0f22e9/590b8c7b59cc6849fc2f61c5/1493929084765/Wires+Part+2.png PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/59123298ebbd1aa0436b5bf6/591232988419c2a1f46f8fc7/1494364909942/Screen+Shot+2017-05-09+at+4.19.27+PM.png PetPals - Google Material Design Website https://static1.squarespace.com/static/590898a03e00be8692e191c5/5911e6abe58c626214b2b21a/5911f5a5a5790a8f225d3916/1494349226714/PetPals+iPad+Pro.jpg PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b8716893fc0535db2ebc4/590b877c2994ca23306b15a3/1494125500980/IMG_2118.JPG PetPals - Landing Page https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b8716893fc0535db2ebc4/590b87779f74566fc1b1523a/1494125462467/IMG_2115.JPG PetPals - Pet & User Profiles https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b8716893fc0535db2ebc4/590b8776725e25d8f0555be6/1494125376099/IMG_2117.JPG PetPals - Filters https://static1.squarespace.com/static/590898a03e00be8692e191c5/590e7c9f9de4bb0a23814b72/590e9a34b8a79b2147a541b3/1494129281181/IMG_2128.JPG PetPals - Design Studio Sketches https://static1.squarespace.com/static/590898a03e00be8692e191c5/590e7c9f9de4bb0a23814b72/590e807f15cf7d2fae35f9dc/1494127328901/Screen+Shot+2017-05-06+at+9.02.54+PM.png PetPals - FINAL https://static1.squarespace.com/static/590898a03e00be8692e191c5/590e7c9f9de4bb0a23814b72/590e7fd1ebbd1a0ad36ddd49/1494124260570/Screen+Shot+2017-05-06+at+8.59.39+PM.png PetPals - Eric https://static1.squarespace.com/static/590898a03e00be8692e191c5/590e7c9f9de4bb0a23814b72/590e7fd146c3c4d5cb4914e8/1494124267970/Screen+Shot+2017-05-06+at+8.53.00+PM.png PetPals - Sara https://static1.squarespace.com/static/590898a03e00be8692e191c5/590e7c9f9de4bb0a23814b72/590e7cc0b3db2bcaf5d58853/1494384704393/Roscoe+Page+%28Iteration+1%29.png PetPals - Rachelle (Me) https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/591129ac29687ff6d0543890/1494297185256/20170407_122514.jpg PetPals Eric Beverding, Nico Loya, Rachelle Caparroso (Me), Sara Wingfield https://static1.squarespace.com/static/590898a03e00be8692e191c5/590e95dd414fb521f043c1a2/590e95de86e6c025eddda244/1494128097762/Persona+1+-+Naomi.png PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/59122ce83a0411116f062d27/59122d6417bffc4602a9aac6/1494363505238/Screen+Shot+2017-05-09+at+3.54.43+PM.png PetPals - Bootstrap Grid https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b7bdc86e6c0b86734f0c4/59112ae11e5b6ca37f0db7e8/1494297315101/Pet+Matching+Project-+User+Flows+%286%29.png PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b7bdc86e6c0b86734f0c4/59112ae1d1758ed2aee3ca8a/1494297314211/Pet+Matching+Project-+User+Flows+%285%29.png PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/590b7bdc86e6c0b86734f0c4/59112ae146c3c4fdbd007b50/1494297314350/Pet+Matching+Project-+User+Flows+%284%29.png PetPals https://static1.squarespace.com/static/590898a03e00be8692e191c5/590e8a6d46c3c4d5cb497686/590e8a6e15cf7d2fae365451/1494125278751/Site+Map.png PetPals - Overview https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5942f3811b10e35aac2236f7/1497559948599/PetPals+Cover+V.2.jpg PetPals https://rachellecaparroso.com/sysco-chatbot daily 0.75 2018-09-04 https://static1.squarespace.com/static/590898a03e00be8692e191c5/59284ccc20099e5f349a0ddb/59285586893fc04aa259b752/1536052769289/Yes%3ANo+Quick+Reply+Final.jpg Sysco Chatbot - User Clicks Quick Reply Button (After) https://static1.squarespace.com/static/590898a03e00be8692e191c5/59284ccc20099e5f349a0ddb/5928550ecd0f68777d487738/1536052769287/No+Quick+Reply+Original.jpg Sysco Chatbot - User Types Simple Response (Before) https://static1.squarespace.com/static/590898a03e00be8692e191c5/59284ccc20099e5f349a0ddb/5928509bbf629a0b2497a9c2/1536052769283/Original+Homescreen.jpg Sysco Chatbot - User Account Homescreen (Before) https://static1.squarespace.com/static/590898a03e00be8692e191c5/59284ccc20099e5f349a0ddb/5928509bdb29d62a43c6ed9a/1536052769285/Final+Homescreen.jpg Sysco Chatbot - User Account Homescreen (After) https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/592610e13a04114633e3fa7a/1536052769260/ Sysco Chatbot Overview https://static1.squarespace.com/static/590898a03e00be8692e191c5/592886b2bf629a04aaff6bb2/592886b63a0411258ccc669a/1536052769299/Check+Order+%28Portfolio%29+Copy+6.jpg Sysco Chatbot - User Can Go to Order History Page https://static1.squarespace.com/static/590898a03e00be8692e191c5/592886b2bf629a04aaff6bb2/592886b6579fb36e9df4e317/1536052769298/Check+Order+%28Portfolio%29+Copy+5.jpg Sysco Chatbot - "Add to Cart" Confirmation https://static1.squarespace.com/static/590898a03e00be8692e191c5/592886b2bf629a04aaff6bb2/592886b4e58c626d402647b0/1536052769296/Check+Order+%28Portfolio%29+Copy+4.jpg Sysco Chatbot - User Clicks "See Details" https://static1.squarespace.com/static/590898a03e00be8692e191c5/592886b2bf629a04aaff6bb2/592886b45016e165993641cc/1536052769295/Check+Order+%28Portfolio%29+Copy+3.jpg Sysco Chatbot - User Clicks "Why this product?" https://static1.squarespace.com/static/590898a03e00be8692e191c5/592886b2bf629a04aaff6bb2/592886b2bebafbb655175648/1536052769293/Check+Order+%28Portfolio%29+Copy+2.jpg Sysco Chatbot - Chatbot Identifies High Attention Items https://static1.squarespace.com/static/590898a03e00be8692e191c5/592886b2bf629a04aaff6bb2/592886b220099eced34d18a3/1536052769290/Check+Order+%28Portfolio%29+Copy+1.jpg Sysco Chatbot - User Clicks "Check Order Status" https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5915c7d659cc6830f44aaaf4/1536052769154/ Sysco Chatbot https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5925a9d12e69cf7071fb8c94/1536052769215/ Sysco Chatbot https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925b31215cf7d4e32a4adf8/5925b31be58c629acf60b7c9/1536052769221/fullsizeoutput_516.jpeg Sysco Chatbot - Middle https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925b31215cf7d4e32a4adf8/5925b3138419c27277e90765/1536052769219/fullsizeoutput_515.jpeg Sysco Chatbot - Beginning https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925b31215cf7d4e32a4adf8/5925b312440243dfc0586bb5/1536052769217/fullsizeoutput_517.jpeg Sysco Chatbot - End https://static1.squarespace.com/static/590898a03e00be8692e191c5/592351b2bf629a03ca3f9ca0/592353a8bf629a03ca3fbe88/1536052769164/494891-alexa-tell-me-some-amazon-echo-tips.jpg Sysco Chatbot https://static1.squarespace.com/static/590898a03e00be8692e191c5/592351b2bf629a03ca3f9ca0/59235275a5790a05a4cddd68/1536052769162/bots-for-messenger-faceboook.png Sysco Chatbot https://static1.squarespace.com/static/590898a03e00be8692e191c5/592351b2bf629a03ca3f9ca0/592351de725e25750e4788a0/1536052769159/HM_Review_Logo.jpg Sysco Chatbot https://static1.squarespace.com/static/590898a03e00be8692e191c5/5926128e414fb5b0a1b9bd4a/592612911b10e371ee4747fb/1536052769258/Screen+Shot+2017-05-24+at+6.08.29+PM.png Sysco Chatbot - User Input Keywords Keywords related to order status. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5926128e414fb5b0a1b9bd4a/592612905016e1695b276b2a/1536052769255/Screen+Shot+2017-05-24+at+6.08.05+PM.png Sysco Chatbot - Discontinued Items Chatbot recognizes discontinued items on user selected invoice. The bot offers comparable items. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5926128e414fb5b0a1b9bd4a/59261290b3db2b0d0d6c7056/1536052769256/Screen+Shot+2017-05-24+at+6.07.40+PM.png Sysco Chatbot - Out of Stock Items Chatbot recognizes that there are items out of stock in the user selected invoice. The bot offers comparable items. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5926128e414fb5b0a1b9bd4a/5926128fb3db2b0d0d6c704f/1536052769253/Screen+Shot+2017-05-24+at+6.07.08+PM.png Sysco Chatbot - Substitute Items Chatbot recognizes opportunity for less expensive substitute items on user selected invoice. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5926128e414fb5b0a1b9bd4a/5926128f3a04114633e414b7/1536052769250/Screen+Shot+2017-05-24+at+6.06.49+PM.png Sysco Chatbot - Initial User Input User input related to checking order status. https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/59259883b3db2b4d358f17eb/1536052769211/Profile+Chart.png Sysco Chatbot https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5915d2f6d2b857aa624b16e2/1536052769157/ Sysco Chatbot Journey mapping with Jarvis Quach and John Thaler. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924b4a415cf7d286dffd8ba/5924be8d9de4bb0ca6082ba7/1536052769208/Conversation+Map+4.jpg Sysco Chatbot - Target Users https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924b4a415cf7d286dffd8ba/5924be8d15cf7d286d005fdf/1536052769206/Conversation+Map+3.jpg Sysco Chatbot - Help Section & Order Guide https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924b4a415cf7d286dffd8ba/5924be8c4402435aea7f3a51/1536052769204/Conversation+Map+2.jpg Sysco Chatbot - User Pain Points & Order Status https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924b4a415cf7d286dffd8ba/5924be8c37c5813b779b52bb/1536052769201/Conversation+Map+1.jpg Sysco Chatbot - General Chatbot & Order Guide https://static1.squarespace.com/static/590898a03e00be8692e191c5/592608d23a04114633e38530/592608d2e4fcb562c7823bf1/1536052769239/IMG_1060.JPG Sysco Chatbot - John Thaler and I brainstorming ideas. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5927849e9f74566a5b07b6dc/5927849e46c3c47633b84f85/1536052769280/IMG_2381.JPG Sysco Chatbot - User Testing & Observations https://static1.squarespace.com/static/590898a03e00be8692e191c5/59261fa4e6f2e1233b0b924a/59262083db29d62935bc809d/1536052769266/Text+Styles.jpg Sysco Chatbot - Text Styles https://static1.squarespace.com/static/590898a03e00be8692e191c5/59261fa4e6f2e1233b0b924a/59262030be65943e98c8cffe/1536052769264/Fonts.jpg Sysco Chatbot - Fonts https://static1.squarespace.com/static/590898a03e00be8692e191c5/59261fa4e6f2e1233b0b924a/59261fa56b8f5b492fb25a54/1536052769262/Color+Palette.jpg Sysco Chatbot - Color Palette https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924acf21e5b6cc39e6fe7bd/5924acf7197aea8ce940407a/1536052769199/Screen+Shot+2017-05-23+at+4.35.25+PM.png Sysco Chatbot - Order Guide User Story https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924acf21e5b6cc39e6fe7bd/5924acf629687f6ad51c8761/1536052769196/Screen+Shot+2017-05-23+at+4.11.50+PM.png Sysco Chatbot - Order Status User Story https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924acf21e5b6cc39e6fe7bd/5924acf686e6c02963934afb/1536052769198/Screen+Shot+2017-05-23+at+4.11.26+PM.png Sysco Chatbot - Order Status User Story https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924acf21e5b6cc39e6fe7bd/5924acf5893fc0784529a4da/1536052769194/Screen+Shot+2017-05-23+at+4.11.00+PM.png Sysco Chatbot - Order Status User Story https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924acf21e5b6cc39e6fe7bd/5924acf4414fb5f591efdefd/1536052769192/Screen+Shot+2017-05-23+at+4.10.34+PM.png Sysco Chatbot - Order Guide User Story https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924acf21e5b6cc39e6fe7bd/5924acf3e58c6231c36e2e03/1536052769191/Screen+Shot+2017-05-23+at+4.09.44+PM.png Sysco Chatbot - Order Guide User Story https://static1.squarespace.com/static/590898a03e00be8692e191c5/5924acf21e5b6cc39e6fe7bd/5924acf3c534a50553dac265/1536052769188/Screen+Shot+2017-05-23+at+4.08.49+PM.png Sysco Chatbot - Backlog (Homepage) https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925c52503596e075b57bde9/5925c5279de4bbde0f4e3763/1536052769235/Screen+Shot+2017-05-24+at+12.33.27+PM.png Sysco Chatbot - Other User Input Other user input categories including if the user types in "Bye," or Profanity. Shows chatbot responses to each category. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925c52503596e075b57bde9/5925c5276b8f5b64ec4667fa/1536052769233/Screen+Shot+2017-05-24+at+12.32.54+PM.png Sysco Chatbot - Promotional & Sale Items User input related to FAQ, "Modify Order," "Promotional Items," and "Suggested Orders." Chatbot provides options based on user input. Users can modify items in their cart, see items on promotion (Sysco products), or search items on sale/clearance. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925c52503596e075b57bde9/5925c5272e69cfa79fcbd027/1536052769232/Screen+Shot+2017-05-24+at+12.32.24+PM.png Sysco Chatbot - Order Status User Flow User input related to "Order Status" (e.g. "Check my order.". The chatbot provides recent invoice #s that the user selects. Chatbot recognizes options to substitute with Sysco products, and to inform that items are out of stock/unavailable. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925c52503596e075b57bde9/5925c527f5e2313305a1c912/1536052769230/Screen+Shot+2017-05-24+at+12.31.49+PM.png Sysco Chatbot - Order Guide User Flow User input related to either "Which Product to Order" or "Historical Orders." https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925c52503596e075b57bde9/5925c52620099ef1f41bd44d/1536052769228/Screen+Shot+2017-05-24+at+12.31.13+PM.png Sysco Chatbot - "Doesn't Understand Input" Chatbot responds "I'm not sure I understood that... Can I help you with with checking or modifying a current order, viewing a past order, or showing you our promotional items?" and provides quick reply buttons. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925c52503596e075b57bde9/5925c5261b631b74d15c5942/1536052769225/Screen+Shot+2017-05-24+at+12.30.38+PM.png Sysco Chatbot - Legend & Sysco Bot Initial Launch The chatbot response when the user clicks on the button to launch the chatbot application. After the user input, the chatbot either "Understands Which Category" or "Doesn't Understand Input." https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/592456cddb29d6a7b99f2d31/1536052769165/ Sysco Chatbot https://static1.squarespace.com/static/590898a03e00be8692e191c5/592463aa1b631b8a9ae10600/59246533d2b8572b825d55b3/1536052769180/Screen+Shot+2017-05-23+at+11.36.45+AM.png Sysco Chatbot - Influenced Interactions & User Testing https://static1.squarespace.com/static/590898a03e00be8692e191c5/592463aa1b631b8a9ae10600/5924649c8419c2ddc09fd656/1536052769178/Screen+Shot+2017-05-23+at+11.33.53+AM.png Sysco Chatbot - Influenced Features & Visuals https://static1.squarespace.com/static/590898a03e00be8692e191c5/592463aa1b631b8a9ae10600/592463abe3df28516347fb8e/1536052769174/Screen+Shot+2017-05-23+at+11.29.12+AM.png Sysco Chatbot - Influenced User Flows & Wireframing https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925b4655016e1a06a87586b/5925b46529687fe2d9716d49/1536052769223/IMG_7570.JPG Sysco Chatbot - Journey Mapping with the Crew https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5926157d59cc685c56cfb8f2/1536052769237/ Sysco Chatbot Overview https://static1.squarespace.com/static/590898a03e00be8692e191c5/592449dad482e9a80f2b90a8/592449e4ebbd1ae639c16de7/1536052769170/Sysco+Customer+Review+3.jpg Sysco Chatbot - "Don't ever expect your order on time..." https://static1.squarespace.com/static/590898a03e00be8692e191c5/592449dad482e9a80f2b90a8/592449e4f5e2317aaae7529f/1536052769173/Sysco+Customer+Review+2.jpg Sysco Chatbot - "I don't like to be lied to..." https://static1.squarespace.com/static/590898a03e00be8692e191c5/592449dad482e9a80f2b90a8/592449dab3db2bc6694e203d/1536052769167/Sysco+Customer+Review+1.jpg Sysco Chatbot - "I am still waiting for my delivery..." https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5925a03f46c3c4d80cff037f/1536052769213/ Sysco Chatbot https://static1.squarespace.com/static/590898a03e00be8692e191c5/592657643a04114633e7bf53/592774c89f74566a5b06f6ac/1536052769278/Portfolio+Copy+5.jpg Sysco Chatbot - Completed Task https://static1.squarespace.com/static/590898a03e00be8692e191c5/592657643a04114633e7bf53/592774c71b10e3814cfa4758/1536052769276/Portfolio+Copy+4.jpg Sysco Chatbot - Chatbot "Add to Cart" Confirmation https://static1.squarespace.com/static/590898a03e00be8692e191c5/592657643a04114633e7bf53/592774c746c3c47633b78fc9/1536052769275/Portfolio+Copy+3.jpg Sysco Chatbot - User Selects Item & Adds to Cart https://static1.squarespace.com/static/590898a03e00be8692e191c5/592657643a04114633e7bf53/592774c646c3c47633b78fc5/1536052769273/Portfolio+Copy+2.jpg Sysco Chatbot - Carousel of Sale Item Options https://static1.squarespace.com/static/590898a03e00be8692e191c5/592657643a04114633e7bf53/592774c6893fc0be84a953bd/1536052769271/Portfolio+Copy+1.jpg Sysco Chatbot - "What's for sale?" https://static1.squarespace.com/static/590898a03e00be8692e191c5/592657643a04114633e7bf53/592657643a04114633e7bf54/1536052769267/Chatbot+Engagement.jpg Sysco Chatbot - Initial Chatbot Engagement https://static1.squarespace.com/static/590898a03e00be8692e191c5/5928a4cbb3db2b6efbbf74a9/5928a4cb29687f03fe547537/1536052769303/Bodystorming+Pic.jpg Sysco Chatbot - Bodystorming https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5928980e893fc03091d84785/1536052769301/ Sysco Chatbot https://static1.squarespace.com/static/590898a03e00be8692e191c5/592478572994cae0dea2cb33/59247beb9de4bb0ca6062b58/1536052769186/Quick+Reply+Buttons.jpg Sysco Chatbot - Quick reply buttons to narrow results. We chose to include quick reply buttons because it reduces cognitive load when the user doesn't have to think about what to type in order to achieve their goal quickly and efficiently. https://static1.squarespace.com/static/590898a03e00be8692e191c5/592478572994cae0dea2cb33/59247a812e69cf2bf9afdec2/1536052769184/Buttons+Below+Images.jpg Sysco Chatbot - Buttons below images for product deep dive. We chose to include this feature because it empowers users by giving them the freedom to choose. This decision was influenced by Jakob Nielsen's Usability Heuristics. https://static1.squarespace.com/static/590898a03e00be8692e191c5/592478572994cae0dea2cb33/59247858e58c6231c36ce4b6/1536052769182/Image+Carousel.jpg Sysco Chatbot - Image carousel showing multiple options. We included this because the brain processes information more efficiently when using visual images. https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925cfe629687fe2d9735f7b/592606a346c3c406ec1b8cb0/1536052769248/IMG_2293.JPG Sysco Chatbot - Main Flows Close Up https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925cfe629687fe2d9735f7b/5926066237c581e161902060/1536052769246/IMG_2292.JPG Sysco Chatbot - Initial User Input Ideas https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925cfe629687fe2d9735f7b/592604f36a49633bb3d37595/1536052769244/Chatbot+Responses+Mind+Map.jpg Sysco Chatbot - Chatbot Responses https://static1.squarespace.com/static/590898a03e00be8692e191c5/5925cfe629687fe2d9735f7b/5925d413440243dfc05ab975/1536052769242/User+Input+Mind+Map.jpg Sysco Chatbot - User Input https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5ac265388a922dfd652af0ab/1536052769152/Sysco+Chatbot+Cover+Page.jpg Sysco Chatbot https://rachellecaparroso.com/process daily 0.75 2018-03-31 https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5a6a50e19140b734762ad946/1516916975151/Design+Process.jpg Process https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/5914fc1bb8a79bdb0e61e3c4/1515972864651/IMG_2271.JPG Process https://rachellecaparroso.com/brewhub daily 0.75 2018-09-04 https://static1.squarespace.com/static/590898a03e00be8692e191c5/59330b8e197aea49bc28cddb/59330b8ed482e94c4efc2ef8/1496517519274/Week+3-+Interating+BrewHub+Presentation+%285%29.jpg BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/59330b8e197aea49bc28cddb/59330b8e197aea49bc28cddc/1496517518956/Week+3-+Interating+BrewHub+Presentation+%284%29.jpg BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/59330b8e197aea49bc28cddb/59330b8ef7e0ab04a721fdf3/1496517519537/Week+3-+Interating+BrewHub+Presentation+%283%29.jpg BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/5931dd97414fb5f84c71f769/5931dd976b8f5b251c793027/1496440280121/Infographic.jpg BrewHub - Survey Results https://static1.squarespace.com/static/590898a03e00be8692e191c5/593587236b8f5bacc39439ae/593587241b631b5afb9ebeae/1496680291457/IMG_0047.JPG BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/593308509f7456ee421f4584/593308518419c235e12c1d8d/1496516689885/Week+3-+Interating+BrewHub+Presentation.jpg BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/593308509f7456ee421f4584/59330851e4fcb5fe4335344e/1496516689636/Week+3-+Interating+BrewHub+Presentation+%282%29.jpg BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/593308509f7456ee421f4584/59330851440243381995cab0/1496516689604/Week+3-+Interating+BrewHub+Presentation+%281%29.jpg BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/592f30d5cd0f687015d8f76c/1496265095928/ BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/593313d886e6c0dd6e4eddd6/593313daf5e231a946ea763f/1496519733340/Wireframes+3.jpg BrewHub - Set Pick Up Time & Order Confirmation Page https://static1.squarespace.com/static/590898a03e00be8692e191c5/593313d886e6c0dd6e4eddd6/593313d9d1758ee8c2f791cb/1496519744033/Wireframes+2.jpg BrewHub - Favorites Page, Coffee Shop Page & Order Page https://static1.squarespace.com/static/590898a03e00be8692e191c5/593313d886e6c0dd6e4eddd6/593313d915cf7dc4758fdb55/1496519736915/Wireframes+1.jpg BrewHub - Homepage, Filter Page & Search Locations https://static1.squarespace.com/static/590898a03e00be8692e191c5/593588806b8f5bacc39453d7/59358881ff7c50ef9e7213b8/1496680624890/IMG_2558.JPG BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/59309847b8a79be27195ef01/59309c156b8f5b7b4442e052/1496357981514/BrewPass+Customer+Review.jpg BrewHub - BrewPass Customer Reviews https://static1.squarespace.com/static/590898a03e00be8692e191c5/59309847b8a79be27195ef01/593099753a0411c3f007a028/1496357256991/Screen+Shot+2017-06-01+at+5.46.51+PM.png BrewHub - BrewPass Strengths & Weaknesses https://static1.squarespace.com/static/590898a03e00be8692e191c5/59309847b8a79be27195ef01/59309848f7e0ab782b3b2cd1/1496358018286/Screen+Shot+2017-03-24+at+11.07.54+AM.png BrewHub - BrewPass Interface https://static1.squarespace.com/static/590898a03e00be8692e191c5/t/593302f43a0411da955da4dd/1496515366303/ BrewHub https://static1.squarespace.com/static/590898a03e00be8692e191c5/59345543893fc022940a89c6/59345b6fff7c503b73a5615e/1496603578644/Fonts.jpg BrewHub - 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